myvtm/Module/mod_counterconnector/mod_counterconnector.cpp

/////////////////////////////////
///// 连线服务 
/////////////////////////////////

#include "stdafx.h"
#include "ListEntry.h"
#include "Event.h"
#include "mod_counterconnector.h"
#include "CounterConnector_msg_g.h"

using namespace CounterConnector;

#define EVT_CONVERTER	"EventConverter"


	void CCounterConnectorEntity ::OnPreStart(CAutoArray<CSimpleStringA> strArgs,CSmartPointer<ITransactionContext> pTransactionContext) 
	{ 
		ErrorCodeEnum Error = __OnStart(Error_Succeed);
		CSmartPointer<IEntityFunction> spFunction = GetFunction();
		Error = spFunction->SubscribeBroadcast("LivenessDetection", NULL, this, m_uidlivenessListener);
		if (Error != Error_Succeed)
		{
			LOG_TRACE("subscribe LivenessDetection evt failed!");
			pTransactionContext->SendAnswer(Error);
			return;
		}
		pTransactionContext->SendAnswer(Error);
	}
	void CCounterConnectorEntity ::OnPreClose(EntityCloseCauseEnum eCloseCause,CSmartPointer<ITransactionContext> pTransactionContext) 
	{ 
		ErrorCodeEnum Error = __OnClose(Error_Succeed);
		pTransactionContext->SendAnswer(Error); 
	}
	void CCounterConnectorEntity ::OnSelfTest(EntityTestEnum eTestType,CSmartPointer<ITransactionContext> pTransactionContext) 
	{ 
		if (Test_ShakeHand == eTestType)
		{
			pTransactionContext->SendAnswer(Error_Succeed); 
		}
	}

	ErrorCodeEnum CCounterConnectorEntity ::__OnStart(ErrorCodeEnum preOperationError)
	{
		if (preOperationError != Error_Succeed)
			return preOperationError;
		//MessageBoxA(0, 0, 0, 0);
		//is Pad Version
		m_pCurrentSession = NULL;
		m_bIsSalesRecord = FALSE;
		m_bIsRemoteRecord = FALSE;
		m_bIsRemoteRecordBroadCast = FALSE;
		CSmartPointer<IEntityFunction> spFunction = GetFunction();
		CSystemStaticInfo stStaticinfo;
		spFunction->GetSystemStaticInfo(stStaticinfo);
		if (stricmp(stStaticinfo.strMachineType,"RVC.PAD")==0)
		{
			m_bIsPadType = TRUE;
		}
		else
		{
			m_bIsPadType = FALSE;
		}
		m_IsStand2SType = TRUE;
		if (stricmp(stStaticinfo.strMachineType,"RVC.Stand2S")!=0){
			m_IsStand2SType = FALSE;
		}

		ErrorCodeEnum Error;
		m_pCounterConnectorChannel = new ChannelCounterConnectorClient(this);
		Error = m_pCounterConnectorChannel->Connect();
		if (Error != Error_Succeed) 
		{
			m_pCounterConnectorChannel->SafeDelete();
			Dbg("ChannelCounterConnectorClient connect fail!");
			return Error;
		}

		{
			ChannelService_BeginState_Sub Sub;
			Error = m_pCounterConnectorChannel->BeginState(Sub);
			if (Error != Error_Succeed) 
			{
				LOG_TRACE("BeginState biz channel failed!");
				m_pCounterConnectorChannel->GetFunction()->CloseSession();
				m_pCounterConnectorChannel->SafeDelete();
				m_pCounterConnectorChannel = NULL;
				return Error;
			}
		}

		{
			ChannelService_BeginRecv_Sub Sub;
			Sub.type = ACM_TYPE_DEVICE;
			Error = m_pCounterConnectorChannel->BeginRecv(Sub);
			if (Error != Error_Succeed) 
			{
				Dbg("Begin BeginRecv ACM_TYPE_DEVICE failed!");
				m_pCounterConnectorChannel->GetFunction()->CloseSession();
				m_pCounterConnectorChannel->SafeDelete();
				m_pCounterConnectorChannel = NULL;
				return Error;
			}
		}

		{
			ChannelService_BeginRecv_Sub Sub;
			Sub.type = ACM_TYPE_AGENTVIDEOTYPE;
			Error = m_pCounterConnectorChannel->BeginRecv(Sub);
			if (Error != Error_Succeed) 
			{
				Dbg("Begin BeginRecv ACM_TYPE_AGENTVIDEOTYPE failed!");
				m_pCounterConnectorChannel->GetFunction()->CloseSession();
				m_pCounterConnectorChannel->SafeDelete();
				m_pCounterConnectorChannel = NULL;
				return Error;
			}
		}

		{
			ChannelService_BeginRecv_Sub Sub;
			Sub.type = ACM_TYPE_CALLTRANS;
			Error = m_pCounterConnectorChannel->BeginRecv(Sub);
			if (Error != Error_Succeed) 
			{
				Dbg("Begin BeginRecv ACM_TYPE_CALLTRANS failed!");
				m_pCounterConnectorChannel->GetFunction()->CloseSession();
				m_pCounterConnectorChannel->SafeDelete();
				m_pCounterConnectorChannel = NULL;
				return Error;
			}
		}
		m_fsm.Init(this);	
		int i = 0;

		m_arrListener.Init(24);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_PICKUP_CALL,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANDFREE_CALL,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANDFREE_TO_PICKUP);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_PICKUP_TO_HANDFREE);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANNUP);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANNUP_BY_CONNECTING);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANNUP_BY_AGENT);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_GPIO_PICKUP);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_GPIO_HANDFREE);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_AGENT_HANDFREE_PICKUP);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_AGENT_PICKUP_HANDFREE);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_SELFCHECK_ASSISTANTCHANNEL_IDLE);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_SELFCHECK_SIPPHONE_IDLE);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STARTRECORD,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STOPRECORD,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_RETURNMENU,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STARTPHOTOGRAPH,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_DISTRIBUTE_ASSISTANTCHANNEL_IDLE);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_DISTRIBUTE_SIPPHONE_IDLE);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_STOP_RECORD_BROADCAST,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_BEGAIN_RECORD_CALL,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STARTREMOTERECORD,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STOPREMOTERECORD,NULL,false);
		spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STARTRECORDPREVIEW,NULL,false);
		return Error_Succeed;
	}

	ErrorCodeEnum CCounterConnectorEntity ::__OnClose(ErrorCodeEnum preOperationError)
	{
		if (preOperationError != Error_Succeed)
			return preOperationError;
		int i;
		CSmartPointer<IEntityFunction> spFunction = GetFunction();
		for (i = 0; i < m_arrListener.GetCount(); ++i) {
			spFunction->UnsubscribeLog(m_arrListener[i]);
		}
		m_arrListener.Clear();
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_EXIT));
		return Error_Succeed;
	}

	void CCounterConnectorEntity ::OnLog(const CAutoArray<CUUID> &SubIDs, const CUUID nLogID,const LogTypeEnum eLogType, const SeverityLevelEnum eLevel,
		const DWORD dwSysError,const DWORD dwUserCode,const DWORD dwEntityInstanceID, const WORD wEntityDevelID, 
		const CAutoArray<DWORD> &Param, const char *pszEntityName, const char *pszModuleName,const char *pszMessage)
	{
		LOG_TRACE("user_code = %08x", dwUserCode);
		switch (dwUserCode) 
		{
		case EVENT_MOD_CONNECT_GPIO_PICKUP:
			{
				m_fsm.m_bHandFree = FALSE;
				if (!m_fsm.m_bIsAgentControl)
				{
					m_fsm.m_bAgentHandFree = FALSE;
				}
				CSimpleStringA strValue;
				GetFunction()->GetSysVar("CallState", strValue);
				Dbg("摘机,and CallState is %s.", strValue);
			}
			break;
		case EVENT_MOD_CONNECT_GPIO_HANDFREE:
			{
				m_fsm.m_bHandFree = TRUE;
				if (!m_fsm.m_bIsAgentControl)
				{
					m_fsm.m_bAgentHandFree = TRUE;
				}
				CSimpleStringA strValue;
				GetFunction()->GetSysVar("CallState", strValue);
				Dbg("挂机,and CallState is %s.", strValue);
			}
			break;
		case EVENT_MOD_CONNECT_PICKUP_CALL: // 提机呼叫
			if (!m_bIsRemoteRecordBroadCast){
				Dbg("提机呼叫");
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_PICKUP_CALL));
			}
			else{
				Dbg("remote recording broadcast time, ignore mod connect pickup call event, and hand free flag is %s.",m_fsm.m_bHandFree?"true": "false");
			}
			break;
		case EVENT_MOD_CONNECT_HANDFREE_CALL: // 免提呼叫
			if (m_fsm.m_bHandFree)
			{
				LogEvent(Severity_Middle,EVENT_MOD_CONNECT_SLV_HANDFREECALL,"handfree call");
				Dbg("界面拨号,免提呼叫");
				if (pszMessage && strlen(pszMessage) > 0 && isdigit(pszMessage[0])) 
				{
					char tmp[32];
					int i = 0;
					const char *p = pszMessage;
					while (isdigit(*p) && i < 30) {
						tmp[i++] = *p++;
					}
					tmp[i] = 0;
					m_fsm.m_strHintCallNum = tmp;
				} 
				else 
				{
					m_fsm.m_strHintCallNum = "";

				}
				Dbg("recv UI call num = %s",m_fsm.m_strHintCallNum);
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANDFREE_CALL));
			} 
			else
			{
				LogEvent(Severity_Middle,EVENT_MOD_CONNECT_SLV_PICKUPCALL,"from handfree to pickup call because pickup");
				Dbg("界面拨号，话筒呼叫");
				if (pszMessage && strlen(pszMessage) > 0 && isdigit(pszMessage[0])) 
				{
					char tmp[32];
					int i = 0;
					const char *p = pszMessage;
					while (isdigit(*p) && i < 30) {
						tmp[i++] = *p++;
					}
					tmp[i] = 0;
					m_fsm.m_strHintCallNum = tmp;
				} 
				else 
				{
					m_fsm.m_strHintCallNum = "";
				}
				Dbg("recv call num = %s",m_fsm.m_strHintCallNum);
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_PICKUP_CALL));
			}
			break;
		case EVENT_MOD_CONNECT_HANDFREE_TO_PICKUP: // 免提->提机
			if (!m_bIsRemoteRecordBroadCast){
				Dbg("免提->提机");
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_PICKUP));
				if (strcmp(m_fsm.GetCurrStateName(),"HandFree")==0){
					m_fsm.m_bAgentHandFree = FALSE;
				}
				SendCurAudioDevice();
			}
			else{
				Dbg("remote recording broadcast time, ignore mod connect hand free to pickup event,and hand free flag is %s.",m_fsm.m_bHandFree?"true": "false");
			}
			break;
		case EVENT_MOD_CONNECT_PICKUP_TO_HANDFREE: // 提机->免提
			if (!m_bIsRemoteRecordBroadCast){
				Dbg("提机->免提");
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_HANDFREE));
				if (strcmp(m_fsm.GetCurrStateName(),"Pickup")==0){
					m_fsm.m_bAgentHandFree = TRUE;
				}
				SendCurAudioDevice();
			}
			else{
				Dbg("remote recording broadcast time, ignore mod connect pickup to hand free event,and hand free flag is %s.",m_fsm.m_bHandFree?"true": "false");
			}
			break;
		case EVENT_MOD_CONNECT_AGENT_HANDFREE_PICKUP: // 坐席控制免提->提机
			Dbg("免提->提机");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_PICKUP));
			SendCurAudioDevice();
			break;
		case EVENT_MOD_CONNECT_AGENT_PICKUP_HANDFREE: // 坐席控制提机->免提
			Dbg("提机->免提");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_HANDFREE));
			SendCurAudioDevice();
			break;
		case EVENT_MOD_CONNECT_BEGAIN_RECORD_CALL:
			{
				Dbg("开始远程双录呼叫.");
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_DOUBLE_RECORD_CALL));
				if (TRUE == m_fsm.m_bHandFree){
					LogEvent(Severity_Middle,LOG_EVT_HANDFREE_MODE_REMOTE_CALL,"remote double call start with hand free mode.");
				}
				else{
					LogEvent(Severity_Middle,LOG_EVT_PICKUP_MODE_REMOTE_CALL,"remote double call start with pick up mode.");
				}
			}
			break;
		case EVENT_MOD_CONNECT_STOP_RECORD_BROADCAST:
			Dbg("双录播报完结束,重置电话状态");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOP_RECORD_BROADCAST));
			m_bIsRemoteRecordBroadCast = FALSE;
			break;
		case EVENT_MOD_CONNECT_HANNUP: // 挂机
			{	
				Dbg("断开呼叫");
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
				m_fsm.m_bHangup=TRUE;
			}
			break;
		case EVENT_MOD_CONNECT_HANNUP_BY_CONNECTING: // 话筒未接通时挂机
			Dbg("话筒未接通时断开呼叫");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
			//m_fsm.m_bHandFree = TRUE;
			m_fsm.m_bHangup=TRUE;
			break;
		case EVENT_MOD_CONNECT_HANNUP_BY_AGENT: // 授权操作
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_AGENT_WRITABLE));

		case LOG_EVT_DISTRIBUTE_ASSISTANTCHANNEL_IDLE:
		case LOG_EVT_SELFCHECK_ASSISTANTCHANNEL_IDLE:		//若assistchannel重启
			Dbg("user_code = %08x", dwUserCode);
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_ASSISTCHAN_IDEL));
			if(m_pCounterConnectorChannel != NULL)
			{			
				m_pCounterConnectorChannel->GetFunction()->CloseSession();
				m_pCounterConnectorChannel->SafeDelete();
				m_pCounterConnectorChannel = NULL;
				Dbg("Close AssistChannel Session ");
			}

			if(m_pCounterConnectorChannel == NULL)
			{
				Dbg("ReConnection AssistChannel Session");
				ErrorCodeEnum Error;
				m_pCounterConnectorChannel = new ChannelCounterConnectorClient(this);
				Error = m_pCounterConnectorChannel->Connect();
				if (Error != Error_Succeed) 
				{
					m_pCounterConnectorChannel->SafeDelete();
					m_pCounterConnectorChannel = NULL;
					Dbg("ChannelCounterConnectorClient connect fail!");
				}
				if (Error == Error_Succeed)
				{
					ChannelService_BeginState_Sub Sub;
					Error = m_pCounterConnectorChannel->BeginState(Sub);
					if (Error != Error_Succeed) 
					{
						Dbg("BeginState biz channel failed!");
						m_pCounterConnectorChannel->GetFunction()->CloseSession();
						m_pCounterConnectorChannel->SafeDelete();
						m_pCounterConnectorChannel = NULL;

					}
				}
				if (Error == Error_Succeed)
				{
					ChannelService_BeginRecv_Sub Sub;
					Sub.type = ACM_TYPE_DEVICE;
					Error = m_pCounterConnectorChannel->BeginRecv(Sub);
					if (Error != Error_Succeed) 
					{
						Dbg("Begin BeginRecv ACM_TYPE_DEVICE failed!");
						m_pCounterConnectorChannel->GetFunction()->CloseSession();
						m_pCounterConnectorChannel->SafeDelete();
						m_pCounterConnectorChannel = NULL;
					}
				}
				if (Error == Error_Succeed)
				{
					ChannelService_BeginRecv_Sub Sub;
					Sub.type = ACM_TYPE_CALLTRANS;
					Error = m_pCounterConnectorChannel->BeginRecv(Sub);
					if (Error != Error_Succeed) 
					{
						Dbg("Begin BeginRecv ACM_TYPE_CALLTRANS failed!");
						m_pCounterConnectorChannel->GetFunction()->CloseSession();
						m_pCounterConnectorChannel->SafeDelete();
						m_pCounterConnectorChannel = NULL;
					}
				}
			}
			break;
		case LOG_EVT_SELFCHECK_SIPPHONE_IDLE:  //sip话机重启
			Dbg("recv LOG_EVT_SELFCHECK_SIPPHONE_IDLE");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_SIPPHONE_IDEL));
			break;

		case LOG_EVT_UI_STARTRECORD:
		case LOG_EVT_UI_STARTRECORDPREVIEW:
			Dbg("start sales record video,get pos = %s",pszMessage);
			Handle_StartRecord(pszMessage);
			break;

		case LOG_EVT_UI_STARTREMOTERECORD:
			{
				Dbg("start sales remote record video,get pos = %s",pszMessage);
				Handle_StartRemoteRecord(pszMessage);
			}
			break;

		case LOG_EVT_UI_STOPRECORD:
			Dbg("begin stop sales record video.");	
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPLOCALVIDEO));
			m_bIsSalesRecord = FALSE;
			break;

		case  LOG_EVT_UI_STOPREMOTERECORD:
			Dbg("begin stop double record video,and cur state name is %s.",m_fsm.GetCurrStateName());
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPLOACALREMOTEVIDEO));
			m_bIsRemoteRecord = FALSE;
			m_bIsRemoteRecordBroadCast = FALSE;
			break;
		
		case LOG_EVT_UI_RETURNMENU:
			if (m_bIsSalesRecord)
			{
				Dbg("stop sales record video by return menu");	
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPLOCALVIDEO));
				m_bIsSalesRecord = FALSE;
			}
			if (m_bIsRemoteRecord)
			{
				Dbg("stop remote record video by return menu.");	
				if (m_fsm.m_CallingParam.nCallType != DOUBLERECORD_CALLTYPE){
					m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPLOACALREMOTEVIDEO));
				}
				else{
					Dbg("hangup call by return menu, CurrStateName is %s.", m_fsm.GetCurrStateName());
					m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
					m_fsm.m_bHangup=TRUE;
				}
				m_bIsRemoteRecord = FALSE;
			}
			break;
		case LOG_EVT_UI_STARTPHOTOGRAPH:
			if (stricmp(m_fsm.GetCurrStateName(),"Offline")!=0)
			{
				LogEvent(Severity_Middle,EVENT_MOD_CONNECT_HANNUP,"UI start photograrh, hangup!");
			}
			else
			{
				Dbg("offline state,ignore UI_STARTPHOTOGRAPH hangup event");
			}
			break;
		case LOG_EVT_DISTRIBUTE_SIPPHONE_IDLE:  //sip话机状态重置
			Dbg("recv LOG_EVT_DISTRIBUTE_SIPPHONE_IDLE");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_SIPPHONE_IDEL));
			break;

		default:
			break;
		}
	}

	CServerSessionBase*CCounterConnectorEntity::OnNewSession(const char* /*pszRemoteEntityName*/, const char* /*pszClass*/)
	{
		LOG_FUNCTION();
		m_pCurrentSession = new CCounterConnectorSession(this);
		return m_pCurrentSession;
	}

	bool CCounterConnectorEntity ::IsService() const
	{
		return true;
	}

	//change audio device message
	void CCounterConnectorEntity ::OnReceivePkt(int type, int sub_type, const char *buffer, int size)
	{
		Dbg("recv pkt  type=%d,subtype=%d",type,sub_type);
		if ((type == ACM_TYPE_DEVICE)&&!m_bIsPadType)
		{
			switch (sub_type)
			{
				//设备切换
				//change to handfree
			case ACM_CHANGE_HANDFREE:
				Dbg("recv change audiodevice to handfree");
				if (!m_fsm.m_bAgentHandFree)
				{
					LogEvent(Severity_Middle,EVENT_MOD_CONNECT_AGENT_PICKUP_HANDFREE,"agent change audio device to handfree");
					m_fsm.m_bAgentHandFree = TRUE;
				}
				else
				{
					Dbg("agent want change audiodevice to handfree,but the device is handfree now");
				}
				break;
				//change to pickup
			case ACM_CHANGE_PICKUP:
				Dbg("recv change audiodevice to pickup");
				if (m_fsm.m_bAgentHandFree)
				{
					LogEvent(Severity_Middle,EVENT_MOD_CONNECT_AGENT_HANDFREE_PICKUP,"agent change audio device to pickup");
					m_fsm.m_bAgentHandFree = FALSE;
				}
				else
				{
					Dbg("agent want change audiodevice to pickup,but the device is pickup now");
				}
				break;
			default:
				LOG_TRACE("unknown sub_type %d from agent!", sub_type);
				break;
			}

		}
		else if (type == ACM_TYPE_CALLTRANS)
		{
			Dbg("recv ACM_TYPE_CALLTRANS");
			if (sub_type == ACM_CALLTRANS_NUM)
			{
				//CALL transfer
				CallTransferInfo Callnum;
				SpBuffer buf;
				buf.OpenRead(buffer,size);
				Callnum.Serialize(buf);
				Dbg("recv ACM_CALLTRANS_NUM = %s",Callnum.CallNum);
				//广播，业务中台接收
				SpSendBroadcast(GetFunction(), SP_MSG_OF(CallTransferInfo), SP_MSG_SIG_OF(CallTransferInfo), Callnum);
			}
		}
		else if (type == ACM_TYPE_AGENTVIDEOTYPE)
		{
			if (sub_type == ACM_AGENTVIDEOTYPE_ONEWAY)
			{
				//广播单向视频
				AgentVideoType agentvideotype;
				agentvideotype.VideoType = 0;
				Dbg("Broadcast Oneway video");
				SpSendBroadcast(GetFunction(), SP_MSG_OF(AgentVideoType), SP_MSG_SIG_OF(AgentVideoType), agentvideotype);
			}
			else if (sub_type == ACM_AGENTVIDEOTYPE_TWOWAY)
			{
				//广播双向视频
				AgentVideoType agentvideotype;
				agentvideotype.VideoType = 1;
				Dbg("Broadcast Twoway Video");
				SpSendBroadcast(GetFunction(), SP_MSG_OF(AgentVideoType), SP_MSG_SIG_OF(AgentVideoType), agentvideotype);
			}
		}
	}

	CSimpleStringA CCounterConnectorEntity ::BuildVideoDesc(int local_view_x, int local_view_y, int local_view_cx, int local_view_cy)
	{
		char param[512];
		sprintf(param, 
			"remote_ip:0\r\n"
			"remote_video_rtp:0\r\n"
			"remote_video_width:0\r\n"
			"remote_video_height:0\r\n"
			"remote_video_fps:0\r\n"
			"local_view_x:%d\r\n"
			"local_view_y:%d\r\n"
			"local_view_cx:%d\r\n"
			"local_view_cy:%d\r\n"
			"remote_view_x:0\r\n"
			"remote_view_y:0\r\n"
			"remote_view_cx:0\r\n"
			"remote_view_cy:0\r\n\r\n",  
			local_view_x, local_view_y, local_view_cx, local_view_cy);
		return CSimpleStringA(param);
	}

	CSimpleStringA CCounterConnectorEntity ::BuildDoubleVideoDesc(int local_view_x, int local_view_y, int local_view_cx, int local_view_cy, int remote_view_x, int remote_view_y, int remote_view_cx, int remote_view_cy)
	{
		char param[512];
		sprintf(param, 
			"remote_ip:0\r\n"
			"remote_video_rtp:0\r\n"
			"remote_video_width:0\r\n"
			"remote_video_height:0\r\n"
			"remote_video_fps:0\r\n"
			"local_view_x:%d\r\n"
			"local_view_y:%d\r\n"
			"local_view_cx:%d\r\n"
			"local_view_cy:%d\r\n"
			"remote_view_x:%d\r\n"
			"remote_view_y:%d\r\n"
			"remote_view_cx:%d\r\n"
			"remote_view_cy:%d\r\n\r\n",  
			local_view_x, local_view_y, local_view_cx, local_view_cy,
			remote_view_x, remote_view_y, remote_view_cx, remote_view_cy);
		return CSimpleStringA(param);
	}


	CSimpleStringA CCounterConnectorEntity ::ConstructVideoParam(CSimpleStringA strMsg, bool bDoubleVideo)
	{
		int lxPos,lyPos,lwidth,lheight,rxPos,ryPos,rwidth,rheight;
		CSimpleStringA strVideoParam;
		CSimpleStringA str;
		if (false == bDoubleVideo){
			sscanf(strMsg.GetData(), "%d@%d@%d@%d@%d@%s", &lxPos, &lyPos, &lwidth, &lheight, &str);
			Dbg("local video param : (x=%d,y=%d,width=%d,height=%d).",lxPos,lyPos,lwidth,lheight);
			strVideoParam = BuildVideoDesc(lxPos,lyPos,lwidth,lheight);
		}
		else{
			int iPostionArr[4][2] = {0};
			if (strMsg.GetLength() >0)
			{
				CAutoArray<CSimpleStringA> arrstr = strMsg.Split('@');
				if (arrstr.GetCount() >= 4)
				{
					for(int i=0; i<4; i++)
					{
						sscanf(arrstr[i].GetData(), "%d|%d", &iPostionArr[i][0], &iPostionArr[i][1]);
					}
				}
			}
			Dbg("remote record local video param : (x=%d,y=%d,width=%d,height=%d), remote video param : (x=%d,y=%d,width=%d,height=%d)",
				iPostionArr[0][0], iPostionArr[1][0],iPostionArr[2][0], iPostionArr[3][0],iPostionArr[0][1], iPostionArr[1][1],iPostionArr[2][1], iPostionArr[3][1]);
			strVideoParam = BuildDoubleVideoDesc(iPostionArr[0][0], iPostionArr[1][0],iPostionArr[2][0], iPostionArr[3][0],iPostionArr[0][1], iPostionArr[1][1],iPostionArr[2][1], iPostionArr[3][1]);
		}

		return strVideoParam;
	}

	void CCounterConnectorEntity::Handle_StartRecord(const char* pszMessage)
	{
		// edit by ly@2019/04/18
		CSimpleStringA strMsg = pszMessage;
		if (strMsg.IsStartWith("ews|",true)){
			strMsg = strMsg.SubString(4,strMsg.GetLength()-4);
		}

		CSimpleStringA strVideo;
		strVideo = ConstructVideoParam(strMsg, false);						
		m_fsm.PostEventFIFO(new ShowLocalVideoEvent(strVideo));									// 非连坐席双录
		m_bIsSalesRecord = TRUE;
	}

	void CCounterConnectorEntity::Handle_StartRemoteRecord(const char* pszMessage)
	{
		// edit by ly@2019/04/18
		CSimpleStringA strMsg = pszMessage;
		CSimpleStringA strVideo = ConstructVideoParam(strMsg, true);
		m_fsm.PostEventFIFO(new ShowLocalAndRemoteVideoEvent(strVideo));						// 连坐席双录
		m_bIsRemoteRecord = TRUE;
		m_bIsRemoteRecordBroadCast = TRUE;
		m_bIsRemoteRecordStopSpeakerCapture = FALSE;
	}

	void CCounterConnectorEntity::StopRemoteRecordSpeakerAudioCapture()
	{
		if(DOUBLERECORD_CALLTYPE == m_fsm.m_CallingParam.nCallType){
			if (TRUE == m_IsStand2SType){
				if (FALSE == m_bIsRemoteRecordStopSpeakerCapture){
					if (Error_Succeed == m_fsm.StopSpeakerAudioCapture()){
						m_bIsRemoteRecordStopSpeakerCapture = TRUE;
					}
				}
				else{
					Dbg("remote record has stop speaker capture.");
				}
			}
		}
	}

	void CCounterConnectorEntity::Handle_StartRecordPreview(const char* pszMessage)
	{
		CSimpleStringA strMsg = pszMessage;
		if (strMsg.IsStartWith("ews|",true)){
			strMsg = strMsg.SubString(4,strMsg.GetLength()-4);
		}

		CSimpleStringA strVideo;
		strVideo = ConstructVideoParam(strMsg, false);						
		m_fsm.PostEventFIFO(new ShowLocalVideoEvent(strVideo));									// 非连坐席双录
		m_bIsSalesRecord = TRUE;
	}

	//send cur audio device to agent 
	void CCounterConnectorEntity ::SendCurAudioDevice()
	{
		if (m_fsm.m_nSysCallType == 0)
		{
			ChannelService_Send_Info Info;
			Info.compress = false;
			Info.encrypt = false;
			Info.type = ACM_TYPE_DEVICE;
			Info.id = 0;
			Info.sub_type = ACM_AUDIO_DEVICE;
			Info.data.Alloc(sizeof(int));
			SpBuffer buf;
			buf.OpenWrite();
			int nDevice = 0;
			if (m_fsm.m_bIsAgentControl)
			{
				if (m_fsm.m_bAgentHandFree)
				{
					nDevice = 0;
				}
				else
				{
					nDevice = 1;
				}
			} 
			else
			{
				if (m_fsm.m_bHandFree)
				{
					nDevice = 0;
				} 
				else
				{
					nDevice = 1;
				}
			}
			buf & nDevice;
			Info.data = buf.ToBlob();
			m_pCounterConnectorChannel->Send(Info);
			Dbg("send cur Audio device = %d",nDevice);
		}
		else
		{
			Dbg("cur call type cannot send pkt");
		}
	}

void CCounterConnectorEntity::SetCallType(CallingTypeEnum eType)
{
	m_fsm.SetCallingType(eType);
}

void CCounterConnectorEntity::OnLivenessDetectionStarted(const char *pszEntityName, DWORD dwMessageId, DWORD dwMessageSignature, LivenessDetection::ActiveDetectionStarted &evt)
{
	Dbg("LiveDetectionStarted %s", (LPCTSTR)evt.Param);
	LogEvent(Severity_Middle,LOG_EVT_STARTLIVEDETECTDISPLAY,"start live detection");
	Sleep(400);
	int rxPos,ryPos,rwidth,rheight,xPos,yPos,width,height;
	CSimpleStringA str;
	sscanf((LPCTSTR)evt.Param, "%d@%d@%d@%d@%d@%d@%d@%d", &rxPos, &ryPos, &rwidth, &rheight,&xPos, &yPos, &width, &height);
	Dbg("live detection display window x=%d,y=%d,width=%d,height=%d",xPos,yPos,width,height);
	CSimpleStringA strVideo = BuildVideoDesc(xPos,yPos,width,height);
	m_fsm.PostEventFIFO(new StartVideoDisplayEvent(strVideo));
}

void CCounterConnectorEntity::OnLivenessDetectionStopped(const char *pszEntityName, DWORD dwMessageId, DWORD dwMessageSignature, LivenessDetection::ActiveDetectionStopped &evt)
{
	Dbg("LiveDetectionStopped  %s", (LPCTSTR)evt.Param);
	LogEvent(Severity_Middle,LOG_EVT_STOPLIVEDETECTDISPLAY,"stop live detection");
	m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPVIDEODISPLAY));
}



void CCounterConnectorEntity::OnActiveDetectionDone(const char *pszEntityName, DWORD dwMessageId, DWORD dwMessageSignature, LivenessDetection::ActiveDetectionDone &evt)
{
}

void CCounterConnectorEntity::OnAutoSnapshotRemind(const char *pszEntityName, DWORD dwMessageId, DWORD dwMessageSignature, LivenessDetection::AutoSnapshotRemind &evt)
{
}

void CCounterConnectorEntity::OnLivenessDetectionHeartBeat(const char *pszEntityName, DWORD dwMessageId, DWORD dwMessageSignature, LivenessDetection::LivenessDetectionHeartBeat &evt)
{
}

void CCounterConnectorEntity::OnDetectionStopUnExpected(const char *pszEntityName, DWORD dwMessageId, DWORD dwMessageSignature, LivenessDetection::DetectionStopUnExpected &evt)
{
}

ChannelCounterConnectorClient::ChannelCounterConnectorClient( CCounterConnectorEntity *pEntity ) : ChannelService_ClientBase(pEntity)
{
}

void ChannelCounterConnectorClient::OnMessage(ErrorCodeEnum Error, ChannelService_State_Info &Msg, CSmartPointer<IReleasable> pData)
{
	if (Error == Error_Succeed) 
	{
		CCounterConnectorEntity *pEntity = static_cast<CCounterConnectorEntity*>(m_pEntityBase);
		if (Msg.state == eChannelState_Idle) 
		{
			pEntity->m_fsm.m_bIsAgentControl = FALSE;
		} 
		else if (Msg.state == eChannelState_Connected) 
		{
			pEntity->m_fsm.m_bIsAgentControl = TRUE;
			pEntity->SendCurAudioDevice();
		}
	}
}

void ChannelCounterConnectorClient::OnMessage( ErrorCodeEnum Error, ChannelService_Packet_Info &Msg, CSmartPointer<IReleasable> pData )
{
	LOG_FUNCTION();
	if (Error == Error_Succeed) 
	{
		CCounterConnectorEntity *pEntity = static_cast<CCounterConnectorEntity*>(m_pEntityBase);
		pEntity->OnReceivePkt(Msg.type, Msg.sub_type, (const char*)Msg.data.m_pData, Msg.data.m_iLength);
	}
}


void CCounterConnectorSession::Handle_StartCall(SpReqAnsContext<ConnectService_StartCall_Req, ConnectService_StartCall_Ans>::Pointer ctx)
{
	LOG_FUNCTION();
	ErrorCodeEnum rc = Error_Succeed;
	m_pEntity->m_fsm.m_CallingParam.connect_ip		= ctx->Req.connect_ip; 
	m_pEntity->m_fsm.m_CallingParam.connect_port	= ctx->Req.connect_port;
	m_pEntity->m_fsm.m_CallingParam.nCallType	= (CallingTypeEnum)ctx->Req.callingtype;
	m_pEntity->m_fsm.m_CallingParam.connect_session	= ctx->Req.connect_session;
	m_pEntity->m_fsm.m_CallingParam.assistant_port = ctx->Req.assistant_port;
	m_pEntity->m_fsm.m_CallingParam.subid = ctx->Req.subid;
	m_pEntity->m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_COMMAND_CALL));
	ctx->Answer((ErrorCodeEnum)rc);
}

void CCounterConnectorSession::Handle_StartCallExternal(SpReqAnsContext<ConnectService_StartCallExternal_Req, ConnectService_StartCallExternal_Ans>::Pointer ctx)
{
	LOG_FUNCTION();
	ErrorCodeEnum rc = Error_Succeed;
	RVCCallingParam* callparam = (RVCCallingParam*)ctx->Req.CommandParam.m_pData;

	if (callparam)
	{
		m_pEntity->m_fsm.m_CallingParam.connect_ip = callparam->strConnectIp ; 
		m_pEntity->m_fsm.m_CallingParam.connect_port = callparam->nSipPort;
		m_pEntity->m_fsm.m_CallingParam.nCallType	= (CallingTypeEnum)callparam->nCallType;
		m_pEntity->m_fsm.m_CallingParam.connect_session	= callparam->strConnectSession;
		m_pEntity->m_fsm.m_CallingParam.subid = callparam->strSubid;
		m_pEntity->m_fsm.m_CallingParam.assistant_port = callparam->nAsisstPort;
		Dbg("Handle_StartCallExternal strConnectIp=%s, nSipPort=%d, nCallType=%d, strConnectSession=%s, strSubid=%s, nAsisstPort=%d", callparam->strConnectIp,
			callparam->nSipPort, callparam->nCallType, callparam->strConnectSession, callparam->strSubid, callparam->nAsisstPort);
	}
	else
	{
		Dbg("Get RVCCallingParam Failed!\n");
	}

	m_pEntity->m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_COMMAND_CALL));
	ctx->Answer((ErrorCodeEnum)rc);
}

void CCounterConnectorSession::Handle_StopCall(SpReqAnsContext<ConnectService_StopCall_Req, ConnectService_StopCall_Ans>::Pointer ctx)
{
	LOG_FUNCTION();
	ErrorCodeEnum rc = Error_Succeed;
	RVCCallingParam* callparam = (RVCCallingParam*)ctx->Req.SessionParam.m_pData;

	if (callparam){
		m_pEntity->m_fsm.m_SessionParam.connect_ip = callparam->strConnectIp ; 
		m_pEntity->m_fsm.m_SessionParam.connect_session = callparam->strConnectSession;
		m_pEntity->m_fsm.m_SessionParam.event_port = callparam->nInstructPort;
		Dbg("Handle_StopCall strConnectIp=%s, strConnectSession=%s,event_port=%d", m_pEntity->m_fsm.m_SessionParam.connect_ip.GetData(),
			m_pEntity->m_fsm.m_SessionParam.connect_session.GetData(), m_pEntity->m_fsm.m_SessionParam.event_port);
	}
	else
	{
		Dbg("Get SessionParam Failed!\n");
	}
	Dbg("holder hangup call!");
	m_pEntity->m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
	ctx->Answer((ErrorCodeEnum)rc);
}

void CCounterConnectorSession::OnClose( ErrorCodeEnum eErrorCode )
{
	LOG_FUNCTION();
}

SP_BEGIN_ENTITY_MAP()
	SP_ENTITY(CCounterConnectorEntity)
SP_END_ENTITY_MAP()